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ER Life Features

Features

Feel The Power Of Technology In Your Business

Automatic lead Management

Never miss a call back again! With our automated call queues let us do the work for you.

Document Creation and Storage

Our document production facility allows us to create and store a multitude of customer facing documentation

Dashboards

Our high level dashboards can be used to display key statistics to your entire business in a quick graphical display.

Reporting

Report on Lead performance, Staff Performance, Income, Sales and much much more

Integrated Sourcing

Integration to iPipelines solution builder allows a seamless transfer of the data captured on your bespoke fact find into iPipelines APIs.

Integrated Telephony

Integrated click to dial service along with call recording and playback of call recordings from within your application.

Staff Targets/ Tracking

Track productivity of each individual, including call / idle / wrap time per hour.

Task/Workflow Management

Individual CRM hub containing a todays tasks area for quick access to a real time to do list ensuring all cases are being progressed as expected.

Customer Communications

Communicate with your customer effortlessly via manual or automated web messages, letters, e-mail and SMS.