Integrated Telephony
ER CRM is fully integrated with multiple VOIP telephony systems, providing a seamless click-to-dial service directly from your application screens.
All calls are automatically recorded and can be easily retrieved through call history reports or directly within the application interface. Detailed telephony reporting tracks call timings, including idle time, active call time, and wrap-up time, offering valuable insights into user activity.
This integration simplifies compliance checks by clearly linking each recorded call to the relevant client file within the CRM.
The call history report offers a comprehensive breakdown of every call attempt made against a specific application, detailing who made the call, when it was made, the call recipient, and precise timing metrics. Each entry includes a play icon that lets you listen to the call recording instantly using an in-built audio player.
ETC - Everything TC Telecoms
ER CRM is fully integrated into Everything TC Telecom (ETC) VOIP telephony systems.
These systems allow a fully integrated click to dial service along with the recording and retrieval of call recordings from within your application screens or call history reporting.
All calls are recorded and timed to allow for detailed telephony reporting showing time Idle time in call and time in wrap of a call.
Makes compliance checks simple with each call identified within the application.
Inbound Call recognition will pop up the customer record based on the number who is calling your business. This allows for a more friendly, personal welcome to customer calls and directions to the correct person within your business.
ER CRM call history report gives a breakdown of each attempt made against a specific application giving information regarding who and when made the attempt, who the call was made, the time spent idle, in call and wrap. Each row Item then contains a play icon which will retrieve the call recording and play using an in-built player.